There are some pretty good reference books out there that can help you figure out protocol. Here's a few that I like:
The Etiquette Advantage in Business
Gentlemanners
Essential Manners for Men
And for those with kids:
The Gift of Good Manners
The Guide to Good Manners for Kids
These are just a few "manners" books that I have in my library. I especially recommend the two books for kids. I think one of the most important things we can give our kids is a proper respect for manners.
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